{ "scope": "Entirely invented data for arithmetic and classification teaching; not empirical performance", "unit": "One initial support request with one issue; subsequent conversations attach to that request", "intake_start": "2026-10-01T00:00:00Z", "intake_end": "2026-10-02T00:00:00Z", "freeze": "2026-10-09T00:00:00Z", "followup_days": 7, "followup_anchor_rule": "Timestamp of the first AI answer, explicitly recorded for every AI-exposed request; not a vendor timer. Null outside AI exposure.", "handoff_deadline_hours": 24, "requests": [ { "request_id": "C001", "index_conversation_id": "conversation-001", "synthetic_customer_key": "customer-001", "synthetic_issue_key": "issue-001", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C002", "index_conversation_id": "conversation-002", "synthetic_customer_key": "customer-002", "synthetic_issue_key": "issue-002", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C003", "index_conversation_id": "conversation-003", "synthetic_customer_key": "customer-003", "synthetic_issue_key": "issue-003", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C004", "index_conversation_id": "conversation-004", "synthetic_customer_key": "customer-004", "synthetic_issue_key": "issue-004", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C005", "index_conversation_id": "conversation-005", "synthetic_customer_key": "customer-005", "synthetic_issue_key": "issue-005", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C006", "index_conversation_id": "conversation-006", "synthetic_customer_key": "customer-006", "synthetic_issue_key": "issue-006", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C007", "index_conversation_id": "conversation-007", "synthetic_customer_key": "customer-007", "synthetic_issue_key": "issue-007", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C008", "index_conversation_id": "conversation-008", "synthetic_customer_key": "customer-008", "synthetic_issue_key": "issue-008", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C009", "index_conversation_id": "conversation-009", "synthetic_customer_key": "customer-009", "synthetic_issue_key": "issue-009", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C010", "index_conversation_id": "conversation-010", "synthetic_customer_key": "customer-010", "synthetic_issue_key": "issue-010", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C011", "index_conversation_id": "conversation-011", "synthetic_customer_key": "customer-011", "synthetic_issue_key": "issue-011", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C012", "index_conversation_id": "conversation-012", "synthetic_customer_key": "customer-012", "synthetic_issue_key": "issue-012", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C013", "index_conversation_id": "conversation-013", "synthetic_customer_key": "customer-013", "synthetic_issue_key": "issue-013", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C014", "index_conversation_id": "conversation-014", "synthetic_customer_key": "customer-014", "synthetic_issue_key": "issue-014", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C015", "index_conversation_id": "conversation-015", "synthetic_customer_key": "customer-015", "synthetic_issue_key": "issue-015", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C016", "index_conversation_id": "conversation-016", "synthetic_customer_key": "customer-016", "synthetic_issue_key": "issue-016", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C017", "index_conversation_id": "conversation-017", "synthetic_customer_key": "customer-017", "synthetic_issue_key": "issue-017", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C018", "index_conversation_id": "conversation-018", "synthetic_customer_key": "customer-018", "synthetic_issue_key": "issue-018", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C019", "index_conversation_id": "conversation-019", "synthetic_customer_key": "customer-019", "synthetic_issue_key": "issue-019", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C020", "index_conversation_id": "conversation-020", "synthetic_customer_key": "customer-020", "synthetic_issue_key": "issue-020", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C021", "index_conversation_id": "conversation-021", "synthetic_customer_key": "customer-021", "synthetic_issue_key": "issue-021", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C022", "index_conversation_id": "conversation-022", "synthetic_customer_key": "customer-022", "synthetic_issue_key": "issue-022", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C023", "index_conversation_id": "conversation-023", "synthetic_customer_key": "customer-023", "synthetic_issue_key": "issue-023", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C024", "index_conversation_id": "conversation-024", "synthetic_customer_key": "customer-024", "synthetic_issue_key": "issue-024", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C025", "index_conversation_id": "conversation-025", "synthetic_customer_key": "customer-025", "synthetic_issue_key": "issue-025", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C026", "index_conversation_id": "conversation-026", "synthetic_customer_key": "customer-026", "synthetic_issue_key": "issue-026", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C027", "index_conversation_id": "conversation-027", "synthetic_customer_key": "customer-027", "synthetic_issue_key": "issue-027", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C028", "index_conversation_id": "conversation-028", "synthetic_customer_key": "customer-028", "synthetic_issue_key": "issue-028", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "met", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C029", "index_conversation_id": "conversation-029", "synthetic_customer_key": "customer-029", "synthetic_issue_key": "issue-029", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "conversation-029", "kind": "same_thread_reopen", "at": "2026-10-03T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C030", "index_conversation_id": "conversation-030", "synthetic_customer_key": "customer-030", "synthetic_issue_key": "issue-030", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "conversation-030", "kind": "same_thread_reopen", "at": "2026-10-03T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C031", "index_conversation_id": "conversation-031", "synthetic_customer_key": "customer-031", "synthetic_issue_key": "issue-031", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "conversation-031", "kind": "same_thread_reopen", "at": "2026-10-03T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C032", "index_conversation_id": "conversation-032", "synthetic_customer_key": "customer-032", "synthetic_issue_key": "issue-032", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": true, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "conversation-032", "kind": "same_thread_reopen", "at": "2026-10-03T11:00:00Z", "same_issue_still_open": true }, { "conversation_id": "followup-032", "kind": "new_thread_same_issue", "at": "2026-10-05T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C033", "index_conversation_id": "conversation-033", "synthetic_customer_key": "customer-033", "synthetic_issue_key": "issue-033", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "conversation-033", "kind": "same_thread_reopen", "at": "2026-10-03T11:00:00Z", "same_issue_still_open": true }, { "conversation_id": "followup-033", "kind": "new_thread_same_issue", "at": "2026-10-05T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C034", "index_conversation_id": "conversation-034", "synthetic_customer_key": "customer-034", "synthetic_issue_key": "issue-034", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "conversation-034", "kind": "same_thread_reopen", "at": "2026-10-03T11:00:00Z", "same_issue_still_open": true }, { "conversation_id": "followup-034", "kind": "new_thread_same_issue", "at": "2026-10-05T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C035", "index_conversation_id": "conversation-035", "synthetic_customer_key": "customer-035", "synthetic_issue_key": "issue-035", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "followup-035", "kind": "new_thread_same_issue", "at": "2026-10-05T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C036", "index_conversation_id": "conversation-036", "synthetic_customer_key": "customer-036", "synthetic_issue_key": "issue-036", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "followup-036", "kind": "new_thread_same_issue", "at": "2026-10-05T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C037", "index_conversation_id": "conversation-037", "synthetic_customer_key": "customer-037", "synthetic_issue_key": "issue-037", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "followup-037", "kind": "new_thread_same_issue", "at": "2026-10-05T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C038", "index_conversation_id": "conversation-038", "synthetic_customer_key": "customer-038", "synthetic_issue_key": "issue-038", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [ { "conversation_id": "followup-038", "kind": "new_thread_same_issue", "at": "2026-10-05T11:00:00Z", "same_issue_still_open": true } ], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C039", "index_conversation_id": "conversation-039", "synthetic_customer_key": "customer-039", "synthetic_issue_key": "issue-039", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": false, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C040", "index_conversation_id": "conversation-040", "synthetic_customer_key": "customer-040", "synthetic_issue_key": "issue-040", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": true, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": false, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C041", "index_conversation_id": "conversation-041", "synthetic_customer_key": "customer-041", "synthetic_issue_key": "issue-041", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C042", "index_conversation_id": "conversation-042", "synthetic_customer_key": "customer-042", "synthetic_issue_key": "issue-042", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C043", "index_conversation_id": "conversation-043", "synthetic_customer_key": "customer-043", "synthetic_issue_key": "issue-043", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C044", "index_conversation_id": "conversation-044", "synthetic_customer_key": "customer-044", "synthetic_issue_key": "issue-044", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C045", "index_conversation_id": "conversation-045", "synthetic_customer_key": "customer-045", "synthetic_issue_key": "issue-045", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C046", "index_conversation_id": "conversation-046", "synthetic_customer_key": "customer-046", "synthetic_issue_key": "issue-046", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C047", "index_conversation_id": "conversation-047", "synthetic_customer_key": "customer-047", "synthetic_issue_key": "issue-047", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C048", "index_conversation_id": "conversation-048", "synthetic_customer_key": "customer-048", "synthetic_issue_key": "issue-048", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C049", "index_conversation_id": "conversation-049", "synthetic_customer_key": "customer-049", "synthetic_issue_key": "issue-049", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": false, "handoff_accepted_at": null }, { "request_id": "C050", "index_conversation_id": "conversation-050", "synthetic_customer_key": "customer-050", "synthetic_issue_key": "issue-050", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": false, "handoff_accepted_at": null }, { "request_id": "C051", "index_conversation_id": "conversation-051", "synthetic_customer_key": "customer-051", "synthetic_issue_key": "issue-051", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C052", "index_conversation_id": "conversation-052", "synthetic_customer_key": "customer-052", "synthetic_issue_key": "issue-052", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C053", "index_conversation_id": "conversation-053", "synthetic_customer_key": "customer-053", "synthetic_issue_key": "issue-053", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C054", "index_conversation_id": "conversation-054", "synthetic_customer_key": "customer-054", "synthetic_issue_key": "issue-054", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C055", "index_conversation_id": "conversation-055", "synthetic_customer_key": "customer-055", "synthetic_issue_key": "issue-055", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C056", "index_conversation_id": "conversation-056", "synthetic_customer_key": "customer-056", "synthetic_issue_key": "issue-056", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C057", "index_conversation_id": "conversation-057", "synthetic_customer_key": "customer-057", "synthetic_issue_key": "issue-057", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "not_autonomous", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": true, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C058", "index_conversation_id": "conversation-058", "synthetic_customer_key": "customer-058", "synthetic_issue_key": "issue-058", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C059", "index_conversation_id": "conversation-059", "synthetic_customer_key": "customer-059", "synthetic_issue_key": "issue-059", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-01T11:00:00Z", "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C060", "index_conversation_id": "conversation-060", "synthetic_customer_key": "customer-060", "synthetic_issue_key": "issue-060", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": true, "generic_resolved_like": false, "followup_anchor": "2026-10-04T11:00:00Z", "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C061", "index_conversation_id": "conversation-061", "synthetic_customer_key": "customer-061", "synthetic_issue_key": "issue-061", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C062", "index_conversation_id": "conversation-062", "synthetic_customer_key": "customer-062", "synthetic_issue_key": "issue-062", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C063", "index_conversation_id": "conversation-063", "synthetic_customer_key": "customer-063", "synthetic_issue_key": "issue-063", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C064", "index_conversation_id": "conversation-064", "synthetic_customer_key": "customer-064", "synthetic_issue_key": "issue-064", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": "2026-10-01T12:00:00Z" }, { "request_id": "C065", "index_conversation_id": "conversation-065", "synthetic_customer_key": "customer-065", "synthetic_issue_key": "issue-065", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": true, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C066", "index_conversation_id": "conversation-066", "synthetic_customer_key": "customer-066", "synthetic_issue_key": "issue-066", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C067", "index_conversation_id": "conversation-067", "synthetic_customer_key": "customer-067", "synthetic_issue_key": "issue-067", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C068", "index_conversation_id": "conversation-068", "synthetic_customer_key": "customer-068", "synthetic_issue_key": "issue-068", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C069", "index_conversation_id": "conversation-069", "synthetic_customer_key": "customer-069", "synthetic_issue_key": "issue-069", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C070", "index_conversation_id": "conversation-070", "synthetic_customer_key": "customer-070", "synthetic_issue_key": "issue-070", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C071", "index_conversation_id": "conversation-071", "synthetic_customer_key": "customer-071", "synthetic_issue_key": "issue-071", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C072", "index_conversation_id": "conversation-072", "synthetic_customer_key": "customer-072", "synthetic_issue_key": "issue-072", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C073", "index_conversation_id": "conversation-073", "synthetic_customer_key": "customer-073", "synthetic_issue_key": "issue-073", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C074", "index_conversation_id": "conversation-074", "synthetic_customer_key": "customer-074", "synthetic_issue_key": "issue-074", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C075", "index_conversation_id": "conversation-075", "synthetic_customer_key": "customer-075", "synthetic_issue_key": "issue-075", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C076", "index_conversation_id": "conversation-076", "synthetic_customer_key": "customer-076", "synthetic_issue_key": "issue-076", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C077", "index_conversation_id": "conversation-077", "synthetic_customer_key": "customer-077", "synthetic_issue_key": "issue-077", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C078", "index_conversation_id": "conversation-078", "synthetic_customer_key": "customer-078", "synthetic_issue_key": "issue-078", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C079", "index_conversation_id": "conversation-079", "synthetic_customer_key": "customer-079", "synthetic_issue_key": "issue-079", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C080", "index_conversation_id": "conversation-080", "synthetic_customer_key": "customer-080", "synthetic_issue_key": "issue-080", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C081", "index_conversation_id": "conversation-081", "synthetic_customer_key": "customer-081", "synthetic_issue_key": "issue-081", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C082", "index_conversation_id": "conversation-082", "synthetic_customer_key": "customer-082", "synthetic_issue_key": "issue-082", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C083", "index_conversation_id": "conversation-083", "synthetic_customer_key": "customer-083", "synthetic_issue_key": "issue-083", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C084", "index_conversation_id": "conversation-084", "synthetic_customer_key": "customer-084", "synthetic_issue_key": "issue-084", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C085", "index_conversation_id": "conversation-085", "synthetic_customer_key": "customer-085", "synthetic_issue_key": "issue-085", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C086", "index_conversation_id": "conversation-086", "synthetic_customer_key": "customer-086", "synthetic_issue_key": "issue-086", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C087", "index_conversation_id": "conversation-087", "synthetic_customer_key": "customer-087", "synthetic_issue_key": "issue-087", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C088", "index_conversation_id": "conversation-088", "synthetic_customer_key": "customer-088", "synthetic_issue_key": "issue-088", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C089", "index_conversation_id": "conversation-089", "synthetic_customer_key": "customer-089", "synthetic_issue_key": "issue-089", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C090", "index_conversation_id": "conversation-090", "synthetic_customer_key": "customer-090", "synthetic_issue_key": "issue-090", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C091", "index_conversation_id": "conversation-091", "synthetic_customer_key": "customer-091", "synthetic_issue_key": "issue-091", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C092", "index_conversation_id": "conversation-092", "synthetic_customer_key": "customer-092", "synthetic_issue_key": "issue-092", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C093", "index_conversation_id": "conversation-093", "synthetic_customer_key": "customer-093", "synthetic_issue_key": "issue-093", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C094", "index_conversation_id": "conversation-094", "synthetic_customer_key": "customer-094", "synthetic_issue_key": "issue-094", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C095", "index_conversation_id": "conversation-095", "synthetic_customer_key": "customer-095", "synthetic_issue_key": "issue-095", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C096", "index_conversation_id": "conversation-096", "synthetic_customer_key": "customer-096", "synthetic_issue_key": "issue-096", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C097", "index_conversation_id": "conversation-097", "synthetic_customer_key": "customer-097", "synthetic_issue_key": "issue-097", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C098", "index_conversation_id": "conversation-098", "synthetic_customer_key": "customer-098", "synthetic_issue_key": "issue-098", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C099", "index_conversation_id": "conversation-099", "synthetic_customer_key": "customer-099", "synthetic_issue_key": "issue-099", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null }, { "request_id": "C100", "index_conversation_id": "conversation-100", "synthetic_customer_key": "customer-100", "synthetic_issue_key": "issue-100", "channel": "messaging", "started_at": "2026-10-01T10:00:00Z", "ai_opportunity": false, "generic_resolved_like": false, "followup_anchor": null, "audit_result": "unknown", "audit_evidence": "Constructed teaching label; no real audit performed", "customer_confirmation": false, "human_needed": false, "identity_and_issue_observable": true, "return_events": [], "handoff_required": false, "handoff_requested_at": "2026-10-01T11:00:00Z", "handoff_correct_team": true, "handoff_accepted_at": null } ] }